We believe that in order to have the best possible online shopping
experience, our customers should be 100% satisfied with their purchase.
So, if you're not happy with your purchase for any reason, just go
through our easy self-service return process.
Return Policy & Instructions
Easy 15 -Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to AVolution Productions within 15 days of the purchase date, subject to the conditions and exclusions below.
1. Go to bottom of provideogo.com website page and click on "returns" Fill out form.
2. Pack Up your Item. Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged
3.Ship Your Item with Return Label.
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
2534 Xylon Ave. South
Minneapolis, MN 55426
Please read conditions below. If all conditions are not met, AVolution Productions reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. AVolution Productions can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
AVolution Productions is not responsible for personal data or items left in returned merchandise. AVolution Productions is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.